This article provides information on transferring data of a session from the PitcheroGPS tracker.
Quick links:
| Before the transfer | Troubleshooting |
| Starting and during the transfer | Related articles |
| After the transfer | Contact support |
Before the transfer
Before transferring the session to your PitcheroGPS account on the app, there are some things for you to check:
- You have ended the session by turning the tracker off.
- There is sufficient battery left on the tracker (if not, charge the tracker first).
- There is a green file icon showing when you turn the tracker on (indicating there is a session ready to be transferred).
Starting and during the transfer
Step-by-step guide
- Turn the tracker on by pressing and holding the button on the tracker until the lightning bolt bar fills completely.
- A green file icon will show a session is ready to be transferred.
- Open the PitcheroGPS app on your phone and tap the blue "+" at the bottom of the screen.
- The app will search for the tracker. Once found, the tracker will show a green Bluetooth icon and the app with "Device connected".
- When the transfer has started, the green file icon will show again but with an arrow pointing to the right (indicating the transfer has started).
- Once the transfer is complete, the session will be erased from the tracker.
- The tracker will then turn off automatically, ready to record a new session.
Top tip:
For full instructions on transferring a session from the tracker to the app, please see the article in the mobile app section here.
After the transfer
Once the transfer has been completed, the session will be erased from the tracker. The tracker will then turn off automatically and be ready to record a new session.
The data of the transferred session will be available to view on the mobile app.
Top tip:
For more information on viewing the session data on the mobile app, see the related article here.
Troubleshooting
This section covers common troubleshooting queries:
- Unable to transfer a session from the tracker to the app
- Check there is a session stored on the GPS tracker (a green file icon should show on the tracker screen after the tracker has been turned on).
- Check you have the PitcheroGPS mobile app on your phone and that you're logged into the correct account.
- Check that the tracker is correctly connected to the mobile app on your phone via BlueTooth.
- The transfer of the session stopped before it was completed
Related articles
Thanks for taking a look at this article, we hope you found it useful.
You may also find these related articles of interest too:
Contact support
If you have any questions regarding the PitcheroGPS Player Bundle you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.