This article provides information on managing the membership subscription renewal for a PitcheroGPS Player Bundle
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Membership subscription renewals
An active membership subscription is required for an athlete to use the PitcheroGPS Player Bundle to record and view session data on the mobile app.
There are two billing intervals for the membership subscription:
- Annual - £60 (equivalent to £5 per month) - recommended
- Monthly - £10 (equivalent to £120 per year)
The membership subscription is automatically renewed on an annual/monthly basis from the payment method on file.
Gift purchases
The first 12 months of a gift membership subscription are included in the initial purchase.
After the first 12 months, the user will need to provide payment details to renew the monthly or annual membership subscription.
A parent/guardian may pay for membership subscription renewal payments by entering their card details on the user's account.
Troubleshooting
This section covers common troubleshooting queries:
- I paid £48.00 for the membership subscription last year
- If you pre-ordered the PitcheroGPS Player Bundle, the membership subscription for the first year was discounted 20% to £48.00. The renewal price is £60.00.
- I need to update my card details
- You can easily update the payment method for the membership subscription via the secure portal in a web browser. For more information, please see a link to the related article here.
- I wish to cancel my membership subscription
- We're sorry to hear you wish to cancel your membership subscription. Please contact our team if you wish to discuss the matter or provide any feedback.
- If you wish to cancel the subscription, you can do this via the secure portal in a web browser. For more information, please see a link to the related article here.
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Contact support
If you have any questions regarding the PitcheroGPS Player Bundle you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.