Membership subscription renewals
This article provides information on managing the membership subscription renewal for a PitcheroGPS Player Bundle.
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Membership subscription renewals
An active membership subscription is required for an athlete to use the PitcheroGPS Player Bundle to record and view session data on the mobile app.
The annual membership subscription is £36 (equivalent to £3 per month).
The membership subscription is automatically renewed from the bank card stored with the payment provider, Stripe.
Please note:
Customers who purchased the Player Bundle prior to October 2024 could purchase the membership subscription annually or monthly. Monthly is £10 per month (equivalent to £120 per year).
Customers already paying monthly may continue to do so, however, we would advise to switch to annual as it's a lot cheaper.
If the customer's monthly subscription is cancelled, the customer would be able to reactivate the subscription paying annually.
Gift purchases
The purchaser pays the membership subscription for the first year at the point of purchase.
When activating the subscription, the user will need to enter a bank card. This will not charge the bank card straight away, but is stored with the payment provider, Stripe, for future subscription renewals.
The bank card could be the customer's own card, or someone else's card if the customer has their consent.
After the first 12 months, the card stored as the payment method will be debited automatically for the membership subscription renewal.
Troubleshooting
This section covers common troubleshooting queries:
- I need to update my card details
- You can easily update the payment method for the membership subscription via the secure portal in a web browser. For more information, please see a link to the related article here.
- I wish to cancel my membership subscription
- We're sorry to hear you wish to cancel your membership subscription. Please contact our team if you wish to discuss the matter or provide any feedback.
- If you wish to cancel the subscription, you can do this via the secure portal in a web browser. For more information, please see a link to the related article here.
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Contact support
If you have any questions regarding the PitcheroGPS Player Bundle you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.