Manage billing information

This article provides information on managing your billing information for a PitcheroGPS player bundle subscription.

Quick links:

View/update billing information

Step-by-step guide:

• Go to www.pitcherogps.com in a web browser
• Click "Login" towards the top of the page
• Enter your email address and click "Send login code"
• Find the email including the 4 digit code
• Enter the 4 digit code on the Login page
• Click "Payment methods" at the top of the page
• View the card details listed, click "Edit"
• Click "Send update email" in the sidebar on the right-hand side of the page
• An email will be sent to your inbox with a secure link to add/edit your card details in a Shopify webpage (the same platform where you purchased the Player Bundle)
  • The email will come from the following email address - no-reply@shopifyemail.com
• Click "Confirm payment information" in the email
• See your existing card on the page. Click "Change" to enter a different card
• Enter your new bank card details on the secure Shopify web page
• Click "Update card" to save the card as the new payment method

A message will appear at the top of the page confirming the payment method has been updated.

Troubleshooting

This section covers common troubleshooting queries:

• Unable to log in to my PitcheroGPS account
  • You need to enter the same email address that you provided when completing the purchase of the PitcheroGPS Player Bundle.
  • The 4 digit code should arrive in your inbox almost immediately, but please allow a few minutes and check your mailbox folders.
• Unable to update my card details
  • The option to update your payment methods is on the Payment Methods page in your PitcheroGPS account (in a web browser).
  • The card details are not updated directly on that page, but within a secure Shopify webpage. Click the "Send update email" button on the Payment Methods page to get the email from Shopify.
  • Make sure to enter a valid card on the secure Shopify webpage to update your existing payment method.

Related articles

Thanks for taking a look at this article, we hope you found it useful.
You may also find these related articles of interest too:

• Activate my PitcheroGPS account
• Manage my PitcheroGPS account information
• Cancel my PitcheroGPS membership subscription

Contact support

If you have any questions regarding the PitcheroGPS Player Bundle you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.