Accessing the transfer tool

The article provides information on using the PitcheroGPS Transfer Tool on your desktop.

Quick links:

Overview	Troubleshooting
Download and open the Transfer Tool	Related articles
Logging into the Transfer Tool	Contact support

Overview

The PitcheroGPS Transfer Tool is installed on your desktop and used to upload session data from the GPS trackers so coaches and admins can analyse the data in the PitcheroGPS Web App.

Download and open the transfer tool

Step-by-step guide:

Go to the Web App via https://app.pitcherogps.com/
Log in to your account
Click "Settings" in the top right corner of the screen
Click "Transfer Tool"
The Transfer Tool App will be downloaded to your desktop
Locate the file on your desktop and install the app
Open the Transfer Tool (if you encounter an error, you may need to try right-clicking the app and then selecting Open)

Logging into the Transfer Tool

Step-by-step guide:

Launch the PitcheroGPS Transfer Tool on your laptop or desktop
Enter the email and password that you used to register your account on the PitcheroGPS Web App.
- If you don't have an account already, you will need to provide your email address and phone number to the team admin.

Your account on the transfer tool will load ready for you to upload a session from your trackers or sync trackers with changes made in the Web App.

Troubleshooting

This section covers common troubleshooting queries:

Unable to download the transfer tool from the web app.
- The transfer tool is available to download within your PitcheroGPS account on the Web App. You need to be an admin/coach of the team.
- If the issue persists, please contact our Support Team for further assistance.
Unable to log in to a PitcheroGPS account on the desktop app.
- Check that you have a secure internet connection on your laptop or desktop.
- Ensure the email address and password have been entered correctly. The password is case-sensitive.
- Make sure you are logging in with the same credentials you use to access the PitcheroGPS Web App.

Thanks for taking a look at this article, we hope you found it useful.

You may also find these related articles of interest:

Contact support

If you have any questions regarding the PitcheroGPS Team Bundle you can contact our dedicated support team here.

When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help resolve the query as quickly as possible for you.