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Manage staff roles

This article provides information on managing staff roles on the PitcheroGPS Team App.

Quick links:

Overview Change the organisation owner
Add a new admin, coach or analyst Related articles
Edit an admin, coach, or analyst Related articles
Remove an admin, coach, or analyst Contact support

 

Overview

The Staff Management area of the PitcheroGPS Team app enables owners and admins to manage staff associated with the organisation.

There are multiple roles available on the PitcheroGPS Team App.

  • Owner - overall responsibility for the organisation and billing
  • Admin - can see all teams, add staff and players, and amend all organisation and team settings
  • Coach - can add players, amend tracker assignments and team preferences for the team they have access to
  • Analyst - read-only access, and can view uploaded sessions. Analysts cannot make changes or upload a new session

 

Add a new admin, coach or analyst

Step-by-step guide:

  • Load the PitcheroGPS Team App on your Windows/Mac desktop
  • Click your profile icon in the top right corner of the screen
  • Click the cog icon next to the team name under Organisations
  • Click '+' next to Staff at the top of the screen
  • Enter their details
    • Their email address
    • Select their role; Admin, Coach, or Analyst
    • Select the team(s) they are assigned toEnter their details

The staff member will be sent an email invitation to join the team.

 

Edit an admin, coach or analyst

Step-by-step guide:

  • Load the PitcheroGPS Team App on your Windows/Mac desktop
  • Click your profile icon in the top right corner of the screen
  • Click the cog icon next to the team name under Organisations
  • Click the Role or Teams dropdown to change the staff member's role or team(s) assigned

 

Remove an admin, coach, or analyst

Step-by-step guide:

  • Load the PitcheroGPS Team App on your Windows/Mac desktop
  • Click your profile icon in the top right corner of the screen
  • Click the cog icon next to the team name under Organisations
  • Locate the staff member you wish to remove from the organisation
  • Click the person icon on their row (next to the Teams column on the screen)
  • Click 'Confirm' in the overlay

 

Change the organisation owner

The existing organisation owner can transfer ownership to another admin via the Team app.

Step-by-step guide:

  • Load the PitcheroGPS Team App on your Windows/Mac desktop
  • Click 'Coaches' from the left-menu
  • Click the dots on the right side of the screen on the admin to change ownership to
  • Click 'Manage'
  • Under the Roles column for the admin, select 'Owner' within the dropdown menu
  • Click 'Confirm' to complete the action

Tip:

If the existing organisation owner is not able to change their access to another admin, they/the team should contact our Support Team directly for assistance.

 

Troubleshooting

This section covers common troubleshooting queries:

  • I don't see teams as expected.

    • If you don't see a team within the organisation as expected while using the Team app, the most likely reason is that you don't have the admin, coach or analyst role of the team.
    • You will need to contact the organisation owner for assistance with your roles and access.

 

Related articles

Thanks for taking a look at this article, we hope you found it useful.

You may also find these related articles of interest too:

 

Contact support

If you have any questions regarding the PitcheroGPS Team Bundle you can contact our dedicated support team here.

When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.