The article provides information on how to activate your account once receiving the PitcheroGPS Player bundle.
Quick links:
| Download the PitcheroGPS mobile app | Troubleshooting |
| Activate an account and start a subscription | Related articles |
| Add a second PitcheroGPS tracker to your account | Contact support |
Download the PitcheroGPS mobile app
The PitcheroGPS mobile app is free to download from the App Store / Google Play Store.
Step-by-step guide:
- Go to App Store / Google Play Store
- Search for "PitcheroGPS" and tap the "Install" icon to download the app to your phone
- Once downloaded, follow the on-screen instructions (or read the section below) to activate your account
Activate an account and start a subscription
Once you have downloaded the PitcheroGPS app to your phone, you can activate your account.
Step-by-step guide:
- Load the PitcheroGPS app on your phone
- Enter your email address and tap "Send sign in email"
- The email address you enter must be the same email address you used to make the original purchase. You can find this on your email order confirmation
- Find the email including the 6 digit code
- Enter the 6 digit code on the PitcheroGPS app
- Tap "Add User"
- Enter the athlete's details (this is usually yourself but could be your child's details) and tap "Done"
You can now pair your GPS tracker with your account.
Step-by-step guide:
- Tap "Scan"
- Turn on the tracker by pressing and holding down the button until the lightning bolt bar fills. The tracker will show a white network symbol while trying to find a signal
- Tap the button on the tracker once to show the tracker ID
- On the app, tap the green Bluetooth icon (with the same tracker ID) to pair the tracker with your account
- Enter your number and initials (optional)
- Tap "Activate" to save
- Turn off the tracker by pressing and holding down the button until a countdown screen shows, then tap once to confirm
The tracker is now paired with your account and is ready to record and transfer a session.
Top tip:
If you have purchased more than one PitcheroGPS Player Bundle (e.g. for two or more children), you can manage them on one account separated into different profiles, one for each tracker. See the section below for more information.
Add a second PitcheroGPS tracker to your account
To have more than one profile on your PitcheroGPS account, you need to have more than one subscription for the Player Bundle linked to your email address.
Step-by-step guide:
- Load the PitcheroGPS app on your phone
- View the existing profile on the Select Profile screen, then tap "Add User"
- Follow the same steps as when activating the first profile on the account (as described in the section above)
- Make sure to list the athlete details accordingly on the account and tracker (including the number and name/initials added to the tracker screen.
Troubleshooting
This section covers common troubleshooting queries:
- Unable to activate my PitcheroGPS account using the app
- You need to have purchased the PitcheroGPS Player Bundle with a membership subscription or redeemed it as a gift.
- You need to enter the same address that you provided when completing the purchase of the PitcheroGPS Player Bundle. You can find this on your email order confirmation.
- The 6 digit code should arrive in your inbox almost immediately, but please allow a few minutes and check your mailbox folders. The sender address of the email is "noreply@my.app.pitcherogps.com".
- Unable to log in to my PitcheroGPS account using the app
- Once you have activated your PitcheroGPS account, you shouldn't need to login to your account again/regularly as a login token should be stored so you can load the app straight away and view your sessions/trends.
- If you get logged out of your account on the app, you need to enter the same email address that you provided when completing the purchase of the PitcheroGPS Player Bundle.
- Unable to update my account information
- Your account information can be updated in a web browser. Your/the athlete's profile can be updated on the app.
- For more information, please see a link to the "Manage my PitcheroGPS account information" article here.
Related articles
Thanks for taking a look at this article, we hope you found it useful.
You may also find these related articles of interest too:
Contact support
If you have any questions regarding the PitcheroGPS Player Bundle you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.