The article provides information on how to activate your account on the mobile app once you received the PitcheroGPS Player bundle.
Quick links:
| Download the PitcheroGPS mobile app | Troubleshooting |
| Create an account and activate a subscription | Related articles |
| Add a second PitcheroGPS tracker to your account | Contact support |
Download the PitcheroGPS mobile app
The PitcheroGPS mobile app is free to download from the App Store / Google Play Store.
Step-by-step guide:
- Go to App Store / Google Play Store
- Search for "PitcheroGPS" and tap the "Install" icon to download the app to your phone
- Once downloaded, follow the on-screen instructions (or read the section below) to activate your account
Create an account and activate a subscription
Once you have downloaded the PitcheroGPS app to your phone, you can create your account.
Step-by-step guide:
- Load the PitcheroGPS app on your phone
- Tap "Create Account"
- Enter your unique 16-digit activation code (provided with your order in your delivery box) and tap "Submit"
- Register the account holder's details
- Enter the card details (the card won't be charged until the subscription is renewed after the first 12 months)
- Tap "Add User"
- Enter the athlete's details and tap "Done"
You can now pair your GPS tracker with your account.
Step-by-step guide:
- Tap "Scan"
- Turn on the tracker by pressing and holding down the button until the lightning bolt bar fills. The tracker will show a white network symbol while trying to find a signal
- Tap the button on the tracker once to show the tracker ID
- On the app, tap the green Bluetooth icon (with the same tracker ID) to pair the tracker with your account
- Enter your number and initials (optional)
- Tap "Activate" to save
- Turn off the tracker by pressing and holding down the button until a countdown screen shows, then tap once to confirm
The tracker is now paired with your account and is ready to record and transfer a session.
Top tip:
If you have purchased more than one PitcheroGPS Player Bundle (e.g. for two or more children), you can manage them on one account separated into different profiles, one for each tracker. See the section below for more information.
Add a second PitcheroGPS tracker to your account
To have more than one profile on your PitcheroGPS account, you need to have more than one subscription for the Player Bundle linked to your email address.
Step-by-step guide:
- Load the PitcheroGPS app on your phone
- View the existing profile on the Select Profile screen, then tap "Add User"
- Follow the same steps as when activating the first profile on the account (as described in the section above)
- Make sure to list the athlete details accordingly on the account and tracker (including the number and name/initials added to the tracker screen.
Troubleshooting
This section covers common troubleshooting queries:
- Unable to activate my PitcheroGPS account using the app
- You need to have purchased the PitcheroGPS Player Bundle.
- You need use the unique 16-digit activation code that was provided in the delivery box. Please ensure the details are entered correctly.
- If you are struggling to enter the activation code, please contact our support team for assistance.
- Unable to log in to my PitcheroGPS account using the app
- Once you have activated your PitcheroGPS account, you shouldn't need to login to your account again/regularly as a login token should be stored so you can load the app straight away and view your sessions/trends.
- If you get logged out of your account on the app, you need to enter the same email address that you created the account with while activating the membership subscription.
- Unable to update my account information
- Your account information can be updated in a web browser. Your/the athlete's profile can be updated on the app.
- For more information, please see a link to the "Manage my PitcheroGPS account information" article here.
Related articles
Thanks for taking a look at this article, we hope you found it useful.
You may also find these related articles of interest too:
Contact support
If you have any questions regarding the PitcheroGPS Player Bundle you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.